Forty five minutes
What happens when you come in
Free, unhurried, and mostly talking. You will leave with a written plan by email whether or not you book anything, and a fair proportion of people take it away and do nothing for six months. That is a normal outcome here.
The forty five minutes, in order
-
Medical history, before anything else
Written, and it decides what is available to you rather than being a formality. Medication, previous treatments, autoimmune conditions, pregnancy or breastfeeding, keloid history, cold sores, recent isotretinoin. Several of those rule specific treatments out and one or two rule out everything for a period.
-
What you came in about, in your words
We ask you to describe it rather than name a treatment. If you have brought a photograph of yourself from five years ago, that is genuinely useful. If you have brought a photograph of somebody else, that is useful too and we will be honest about what is and is not transferable.
-
Looking properly, and imaging where it earns its place
Daylight, then clinical lighting, then a skin scan where the plan depends on what is under the surface. The scan is £50 and it comes off anything you book within 30 days. It is not compulsory and we will say when it would not tell us anything we cannot already see.
-
Options, with prices, including doing nothing
Usually two or three routes at different prices, with what each one will and will not achieve, how long it lasts, and what happens if you stop. Doing nothing is listed as an option because for some people it is the right one.
-
A written plan by email, same day or next
So you decide away from the room and away from us. Nobody rings to chase it. If you want to book, you book.
What to bring
- A list of any medication and supplements, including anything bought without a prescription.
- Your current skincare, or a photograph of the labels. What you are already using changes the plan more than people expect.
- A photograph of the concern at its worst, on your own phone, in your own lighting.
- No makeup if it is a skin appointment, or arrive ten minutes early and take it off here.
What it costs
The consultation is free and carries no obligation. The skin scan is £50 if you have one, and that £50 comes off the price of anything booked within 30 days, so in practice most people who go on to treatment pay nothing for the assessment.
We do not treat on the day of a first injectable consultation. That is a policy rather than a diary problem, and it exists because deciding in the chair is how people end up with something they did not want.
Questions people ask before booking one
Will I be pressured into booking on the day?
No, and there is a structural reason rather than a promise. Nobody here is paid on what they sell, there is no target for the week, and the plan arrives by email afterwards specifically so the decision happens somewhere else.
Can I bring somebody with me?
Yes. The consultation rooms take two comfortably. For anyone under 25 booking injectables we would rather you did bring someone, and we will say so if you ask.
What if you cannot help me?
Then we say so and, where we can, tell you who can. That happens most often with loose skin that wants surgery, with ice pick scarring, and with hair loss that has gone past the window. You still get the written plan, which in those cases says what to ask the person you see next.
Do I have to have the skin scan?
No. It is useful for pigmentation, acne and anything where the plan runs for months and needs a baseline to be measured against. For a single treatment on a line you can point at, it tells us nothing worth £50 and we will say so.
How far ahead do I need to book?
Usually a week for a consultation, longer for a Saturday. Late appointments on Tuesday to Thursday go first. If something has come up quickly, ring rather than emailing, because cancellations get filled by phone.
Where to start
Come and be told what you actually need.
Forty five minutes, no charge, and a written plan whether you book anything or not. We are used to people taking it away to think about, and to a fair number of them not coming back.